TECHNICAL SUPPORT

Support that gets you further.

Often, it’s the small but crucial insights from our experts that make the difference – whether in troubleshooting or resolving an issue quickly. Through our service hotline, you speak directly with DOLL specialists who know your vehicle inside out. This gives you immediate support over the phone and helps you avoid unnecessary downtime.

If we are ever unavailable outside our business hours, our qualified external partners will assist you. In case of emergency, they will connect you directly with a DOLL service partner or a suitable workshop within our network.

Our technical support is available by phone 365 days a year – free of charge and easy to access.

How can we help you?

You can reach our technical support at +49 7804 49-163 or via email at support@doll.eu.

Or you can speak directly with one of our service advisors

Experience how technical support works at DOLL – fast, direct and reliable. In the video, see how our experts resolve issues via hotline and remote access before any downtime occurs. This is what modern service at eye level looks like.

 

You can find many more videos about DOLL service on our YouTube channel.

Diagnostics and remote maintenance

With DOLL RDS (Remote Diagnostic System), your heavy haulage vehicles remain ready for operation at all times – regardless of location. Direct access to the vehicle electronics allows technical issues to be identified quickly and, in many cases, resolved immediately. This minimises downtime and ensures smooth transport operations.

At the same time, RDS relieves your on-site personnel, as our experts provide comprehensive support remotely. The system enables software updates, performance adjustments and, thanks to plug-and-play technology, can be used flexibly worldwide. This keeps your DOLL vehicle reliably on the move.

How-to videos

Our how-to videos provide clear, fast and easy-to-understand guidance on all relevant service functions for your DOLL vehicle. Step-by-step instructions explain each process precisely and in a practical way – accessible anytime and from anywhere. This helps you streamline workflows and carry out your heavy haulage operations without interruption.

Coupling and uncoupling the gooseneck

Practical guidance for fast and safe handling of the gooseneck – ensuring every coupling process runs smoothly.

Program a new radio transmitter - DOLL Connect

Quick guide for safely pairing a new remote transmitter to ensure smooth control processes with DOLL connect.

Program a new radio transmitter - DOLL Classic Line

Quick guide for pairing a new remote transmitter to ensure reliable operation of your Classic Line control system.

Tighten the slewing ring

Guide for properly retightening the slewing ring to ensure maximum safety and play-free handling in heavy haulage operations.

Venting the Hydraulic

Quick guide to correctly bleeding the steering hydraulics, ensuring your vehicle steers smoothly, precisely and without malfunctions.

Pressure test

Step-by-step guide to properly pressure testing the hydraulic system for accurate troubleshooting and reliable system diagnostics.